Shipping policy
Shipping & Delivery Policy
Thank you for shopping at littlewild kids. We are dedicated to delivering your whimsical treasures as quickly and safely as possible. Below are the terms and conditions that make up our Shipping Policy.
1. Order Processing Time (Handling Time)
Standard orders ship within 3–5 business days. Express Shipping orders are prioritized and ship within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. During busy periods, such as new seasonal collections or holidays, shipments may be delayed by a few days.
Order cut-off time: 2:00 PM (PT)
Operating days: Monday – Friday
2. Shipping Rates & Delivery Estimates
We ship within the United States only. We offer the following options:
| Shipping method | Estimated delivery | Cost |
|---|---|---|
| Standard Shipping | 3–10 business days from your order | Free on orders over $99. For smaller orders, calculated at checkout. |
| Express Shipping | 3–5 business days from your order | $24.99 on any order. Not included in free shipping. |
Note: Delivery delays can occasionally occur due to carrier issues beyond our control.
3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours, and you can follow your package directly on the carrier's website.
4. Customs, Duties, and Taxes
littlewild kids ships domestically within the United States. Orders are not subject to customs duties, import fees or brokerage charges. The price shown at checkout is the price you pay.
Applicable state and local sales tax is calculated automatically at checkout based on your delivery address.
5. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at support@littlewildkid.store. Please include:
- Clear photos of the item
- Photos of the packaging, including the shipping label
- A brief description of the issue
Please keep all packaging and the damaged goods until your claim is resolved, as the carrier may require them for a claim. Reports made after the 48-hour window may not be eligible.
6. Incorrect Address Policy
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery shipping costs. Please double-check your shipping address at checkout.
7. Missing Packages
If tracking shows your package as delivered but you haven't received it, please first check with neighbors, building management and your local carrier, as parcels are often left in a safe place. If it still can't be located, contact us and we'll help you open a carrier claim. We are not responsible for packages that are confirmed delivered or stolen, and we recommend having orders delivered to a secure address.
Please note: Using a discount code may bring your order below the $99 subtotal, in which case standard shipping will be charged. Express Shipping is always $24.99 and is not included in free shipping.