Shipping, Customs & Returns
littlewild kids ships from California. We hold all our stock in the United States, so your order arrives as a domestic parcel — no customs charges, no import duty, and no waiting for a package to clear the border. Orders are processed within 1–3 business days, and shipping is free over $99.
Below are direct answers to the questions we're asked most about shipping, customs, authenticity and returns.
Shipping and delivery
Where does littlewild kids ship from?
We ship from our own stock in Santa Fe Springs, California. Nothing is drop-shipped from Europe or Asia, and nothing crosses a border after you order it.
Do you ship internationally?
No. We currently ship within the United States only.
How much is shipping?
Shipping is free on orders over $99. Below that, the rate is calculated at checkout based on your order weight and address. Please note that using a coupon code may bring your order under the $99 subtotal, in which case shipping will be charged.
How long does my order take to arrive?
There are two stages. Orders are processed within 1–3 business days, with a daily cut-off of 2:00pm PST, Monday to Friday. Once dispatched, standard shipping takes 7–10 business days and expedited shipping takes 5–6 business days.
Orders are not processed or delivered on weekends or public holidays, and during busy seasonal periods processing can take a little longer.
Will I get tracking?
Yes. You'll receive a shipment confirmation email with your tracking number once your order is dispatched. Tracking becomes active within 24 hours.
Customs and import duty
Do I pay customs charges or import duty on my order?
No. Because we hold stock in California and ship domestically, there are no customs charges, no import duties and no brokerage fees on littlewild kids orders. The price you see at checkout is the price you pay.
Why does this matter when buying European kids' brands?
Many European children's brands are bought directly from Europe or through cross-border retailers. Those parcels are imported into the United States, which can mean duty, customs handling fees and delays at the border — costs that often appear after you've already paid. Ordering from a US-based stockist avoids all of it.
Will my parcel be delayed at the border?
No. Your order never crosses an international border. It ships domestically from California to your address.
Do I pay sales tax?
Applicable state and local sales tax is calculated automatically at checkout based on your delivery address.
Authenticity
Is littlewild kids an authorised stockist?
Yes. We are an authorised stockist for the major brands we carry. Every product is sourced directly from the brand or its official distributor — never from grey-market resellers, liquidators or third-party marketplaces.
Are your products authentic?
Every item we sell is genuine, first-quality stock in original brand packaging, bought through official channels. If a piece is a factory second, a sample or an ex-display item, we say so clearly on the product page.
Returns and exchanges
What is your return policy?
Returns are accepted within 14 days of delivery on eligible full-price items. Items must be unused, unworn and unwashed, with original tags attached and in their original packaging. Sale and discounted items, final sale items and gift cards cannot be returned.
All returns must be requested and approved in advance — please contact us before sending anything back. Returns sent without prior authorisation will be refused.
Approved standard returns — size issues or a change of mind — are refunded as store credit, issued as a gift card to your email address. Store credit does not expire and can be used on any future order. Original shipping fees are not refundable, and return shipping is the customer's responsibility.
This applies to standard returns only. If an item arrives damaged, faulty or incorrect, you can choose a replacement or a refund to your original payment method — see below.
What if my order arrives damaged, faulty or incorrect?
Contact us within 48 hours of delivery. Please include clear photos of the item, photos of the packaging and shipping label, and a short description of the issue. Keep all packaging and the damaged goods until the claim is resolved.
We handle the carrier claim on your behalf. Once approved, you can choose a replacement, an exchange, or a refund to your original payment method at no additional cost — store credit is not required in these cases.
My tracking says delivered but the parcel isn't here.
Check with neighbours, building management and your local carrier first — parcels are often left in a safe place. If it still doesn't turn up, get in touch and we'll help you open a carrier claim. We are not responsible for packages that are confirmed delivered or stolen and we recommend having orders delivered to a secure address.
What if I entered the wrong address?
If a parcel is returned to us because the address was incorrect or incomplete, redelivery shipping costs are the customer's responsibility. Please double-check your address at checkout.
Local pickup and visits
Can I collect my order in person?
Yes. Local pickup and appointment visits are available at our Santa Fe Springs address. littlewild kids is an online boutique rather than a walk-in shop, so please contact us in advance to arrange a time.
Still need help?
Email support@littlewildkid.store or call +1 949-712-7771, Monday to Friday, 11am–5pm PST. We aim to reply within 1–2 business days.
littlewild kids
10580 Mandevilla Court
Santa Fe Springs, California 90670
United States
This page summarises our shipping and returns terms in plain language. For the full terms, see our shipping policy and refund policy.